Technical Support
Contacting Saflink Support
Saflink Support's regular hours of operation are 6:00 AM to 5:00 PM Pacific Time.
NOTE: Customers who purchased a Saflink product through a reseller should first contact their reseller directly. Resellers provide first-tier support for all Saflink products.
- Via Web for the quickest case resolution.
- For SAFsolution and SAFmodule products, please submit a web case here.
- Via Email
Mission Statement
Saflink Support will provide all registered customers with tools, technical advice and services to maximize their return on an investment in Saflink products. We will accomplish this by building lasting relationships with customers through our commitment to:
- Providing the best technical advise available anywhere on Saflink products and resolving all issues as quickly as possible
- Recognizing the technical diversity of customer environments and maintaining a high level of knowledge on the systems with which our products integrate
- Delivering technical support and other services in a professional, expeditious and friendly manner
- Measuring our performance against these commitments, listening to customer feedback and continually striving for improvement